Contact Us
Fill out the form for [pickups], [redeliveries], or [general inquiries].
- If you would like to arrange pickups, please fill out required fields (*) and address. Then write "Pickup" at the beginning of the sentence. Also, please fill out your package size/the number of packages and confirm that you have finished packing your package.
*Require information
Sending for Airport
1. Flight No
2. Departure date and time
3. Name of the airport
* We're sorry but we only accept TA-Q-BIN size
except skis, snowboards, golf bags.
Sending for Overseas
1. Destination
2. Contents
3. Value
4. Purpose such as moving, gifts etc.

- If you would like to arrange redeliveries, please fill out required fields (*) address, tracking numbers, available date and time. Then write "Redelivery" at the beginning of the sentence.Please refer to Attempted Delivery Notice.

- For the inquiry of packages, please be sure to enter the Tracking Number.
About the Tracking Number
- Depending on the contents of inquiries, we may respond you via phone, fax or letter, not via e-mail.
- Personal information and your E-mail contents are handled confidentially.
Review our Privacy Statement
- The purpose of e-mail sent from our company to the customer is to respond to the inquiry made by the customer.
Please do not forward or copy a part or all of information.
- There may be a case we cannot respond to your inquiry due to an incorrect e-mail Address, system problem and use of special format of e-mail.
- Do not enter any special characters upon entering, it may shows error or cannot send correctly.
- Please be aware, you must finish entering the form within 60 minutes.
* required fields  
* First Name
* Last Name
  You are the
  Company Name
  Postal Code
* E-mail Address
* Phone Number
  Fax Number
  Tracking Number
* Please select the category
that best describes your inquiry.
* Please enter your message.
(700 characters limit)
If you are handing us a package, please fill in
your package size/the number of packages and
confirm that necessary packing is complete.
  Remark :
Our working hour is from 9am - 6pm JST daily.
Feedback will be on the next day after 9am for any inquiries that received after 6pm.

You may contact us by dialing numbers below for further assistance.
Toll-Free Number : 0120-17-9625 (9am - 6pm JST daily)
If you cannot use toll-free number, please call at 03-6757-1061.